Returns & exchanges
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All items must be returned within 14 days of delivery in their original condition and packaging, including all accessories and dust bags. Returns must be made using the prepaid label we provided.
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You do not need to register your return online. Just follow the instructions sent with your item. Please keep the return tracking number for your records.
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We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place a new order.
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All products can be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). Please get in touch with our customer service team regarding the procedures.
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All returns are free of charge. Please make sure to use the prepaid label provided in your parcel.
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If your parcel arrives damaged, we invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.
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We will process the refund of your order within 14 business days of receiving the returned item. It's important to note that we reserve the right to decline a refund if the returned item is not in its original condition (e.g. worn or damaged). The refund will be issued directly to the payment method used for the original purchase.